Ecom Express does not offer franchises for money. Beware of fraudulent claims. Trust only official communication from ecomexpress.in. Messages from other sources are illegitimate.

Ecom Express does not offer franchises for money. Beware of fraudulent claims. Trust only official communication from ecomexpress.in. Messages from other sources are illegitimate.

Ecom Express does not offer franchises for money. Beware of fraudulent claims. Trust only official communication from ecomexpress.in. Messages from other sources are illegitimate.

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Executive / Senior Executive – MM (Control Tower)

Full Time
Experience Required: 2-4 Year
Qualification: Graduate
Service Location: IHQ (Gurgaon)
Control Tower

 

The control tower is a team that identifies operational issues using real time data to highlight the potential breach and fix these issues by coordinating with operations team. The function includes follow ups on calls until the issue is resolved. A root cause analysis on the recurring issues and provide the solution on the same is also the responsibility of control tower. Long story short, Control Tower works 24×7 on real data to drive the performance of the entire supply chain.

 

Key Result Areas

·         Responsible for identifying and solving operational issues real-time by coordinating with the relevant stakeholders, including the operations and customer facing teams

·         Required to understand the systems and processes of the firm in detail in order to identify performance gaps

·         Required to do root cause analysis on recurring operations issue and provide the solutions on the same.

·         Required to publish analysis reports on different operations issues.

 

Qualification/technical knowledgeAny Graduate
Essentiallikely experience

·         Should have knowledge of working on R/Python/ SQL.

·         Proficient in MS excel.

·         Good analytical skills.

 

Key Behavioral Competencies

·         Good communication skills

·         Should be comfortable with working in different shifts.

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Corporate Office
10th Floor, Ambience Tower II, Ambience Island, Gurugram - 122002 Haryana
Registered Office
Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037
CIN Number:
U63000DL2012PLC241107
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