Services
Company
Media Center
Ecom Express does not offer franchises for money. Beware of fraudulent claims. Trust only official communication from ecomexpress.in. Messages from other sources are illegitimate.
Ecom Express does not offer franchises for money. Beware of fraudulent claims. Trust only official communication from ecomexpress.in. Messages from other sources are illegitimate.
Ecom Express does not offer franchises for money. Beware of fraudulent claims. Trust only official communication from ecomexpress.in. Messages from other sources are illegitimate.
Back Manager – KAS (Customer Service)
Full Time
Experience Required: 6 year
Qualification: Graduate
Service Location: North
| Escalation Closures | 80% closure of key accounts within 24 Hours |
| Key Account Management | Shipper specific target achievement on CX metrices |
| Structured & documented performance review with Top cx ( weekly)& Mid tail cx ( Monthly) | |
| Loss Control | Claim Settlement: All claim closure within D + 3 months |
| 100% Closure of Shipment Lifecycle as per SLA within 30 days, 100% NDC within 60 days | |
| Forward | Ensure Attempt compliance > 98% , First Attempt Delivery % > 70 %;:CP Breach < 2% ( Inbound & Outbound load ) |
| Return | |
| RTO% < 15% | |
| Return Center Unattempted dwell< 24 hours | |
| Return Center shipment ageing closure within 7 days | |
| RVP | Fresh RVP Pickup Compliance >= 95%, First RVP Pickup Success >= 85%, Reattempt RVP Pickup Success >= 50% |
| RVP ESL adherence > 90%, EOB < 4 days | |
| People | Attrition <4% , Structured Monthly performance review and implement scorecard based approach |
SUBSCRIBE FOR
NEWSLETTER
Corporate Office
10th Floor, Ambience Tower II, Ambience Island, Gurugram - 122002 Haryana
Registered Office
Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037
CIN Number:
U63000DL2012PLC241107
Follow us on
© 2023 All rights reserved. Ecom Express Limited
We use cookies on our website for analytics and advertising purposes. It helps us improve the functionality and user experience. By accepting this message, you consent to our cookie policy on this device unless you decline it.